Part-Time Airport Customer Service Pool – Korean Speaking
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Job Description
Aloha and thank you for your interest in the Korean Speaking Honolulu Airport Customer Service Pool with Hawaiian Airlines!
We are seeking candidates who will help our guests make their travel effortless, embrace each guest in the warmth of Hawaiian hospitality and the spirit of Aloha, and share authentic touches of Hawaii and respect the cultures of our guests. Join us.
Click here to complete the online application.
This is a Language Qualified posting. Candidates must be able to proficiently speak Korean in a business setting and will be subject to a bilingual interview. Language Qualified Customer Service Agents work all flights and assist all of our guests.
If invited, you must be able to attend an on-site group interview in Honolulu on Monday, April 17th, and if selected, follow up panel screenings conducted later that day. Interviews will be held only on these dates and you must be able to attend in-person. Travel and accommodations to the interviews are not provided. All communication is sent via email.
Work Schedule for All Positions:
During training: Up to 10days full-time, Monday – Friday 8:30am – 5:00pm.
If hired, schedules are awarded on a seniority basis. All shift schedules, including part-time, are 5 days on, 2 days off. Days off may not necessarily be consecutive. Schedules are set, however, may change throughout the year in conjunction with the collective bargaining agreement. Part time is 20 – 30 hours per week and may be extended to 40 based on operational need.
About the Airport Customer Service Pool:
We recruit candidates for both current and future anticipated needs at the Honolulu Airport. Candidates in the Pool can be considered for two positions: Customer Service Agent and Contract Service Agent.
If identified as a final candidate and placed into the pool, you may indicate your preference for which position you are interested in, however, it is not guaranteed and is based on the need of the operation. By being placed in the pool, you are not yet hired as a Hawaiian Airlines employee, rather, you are placed in a queue for training. Candidates will be contacted up to three times to attend training. Final candidates will remain in the pool through October 31, 2017 and can be contacted for training at any point until then.
The duration of training is up to two weeks (typically Monday — Friday, 8:30am to 5:00pm) and is held at our Corporate Offices in Honolulu, adjacent to the Honolulu International Airport. Training for these positions is unpaid. Training involves exams and performance measures which require successful completion in order to begin/continue employment.
In order to be hired, you must successfully pass an extensive pre-employment background check, drug testing, and obtain clearances to work at the airport. Candidates not contacted for training by October 31, 2017 will need to re-apply and re-interview.
Pay & Benefits:
In conjunction with the Collective Bargaining Agreement, pay for all three positions is $10.71 per hour (eff. 1/9/17). Language qualified agents receive an additional $1.00 per hour. Medical, dental, vision and Hawaiian Airlines flight benefits are offered.
CUSTOMER SERVICE AGENT KEY RESPONSIBILITIES
Performs any one or combination of airport duties involving customer contact and operational duties. Such duties shall include, but will not be limited to:
- Servicing of all inbound and outbound passengers and handling of cargo, as well as preparation, reporting, and accounting of necessary documents in conjunction with this service.
- Performing ramp operation in conjunction with the loading and unloading of passengers and cargo.
- Servicing inquiries regarding reservations, ticketing, flights, freight, and other requests.
- Handling cash and charge transactions.
- Checking and correcting airport reports and other documents.
CONTRACT SERVICE AGENT KEY RESPONSIBILITIES
Contract Service Agents are Hawaiian Airlines employees who provide Customer Service Agent duties for other airlines. The other airlines contract Hawaiian Airlines to provide services to their passengers. Performs any one or combination of airport duties involving customer contact and operational duties. Such duties shall include, but will not be limited to:
REQUIREMENTS
Note: candidates who were interviewed and not selected for the Airport Customer Service Pool within the last six (6) months (September 2016 – present) are not eligible to apply for this position at this time. Candidates must wait the six (6) month waiting period to re-apply.
CUSTOMER SERVICE AGENT MINIMUM REQUIREMENTS
- Must be able to proficiently speak Korean.
- Must have high school diploma or equivalency.
- Able to pass computer skills test (type 25 wpm)
- Must have a valid driver’s license.
- Must be able to obtain a ramp license.
- Have good command of the English language, written and verbal and be able speak intelligently and effectively.
- Thorough knowledge of geography of Hawaiian Islands and general knowledge of world geography.
- Able to work under pressure with the public and all levels of employees.
- Must have good customer relation skills.
- Must have physical ability to:
- Constantly walk and stand.
- Occasionally sit, climb, balance, stoop, kneel, or crouch.
- Occasionally lift up to 25 lbs. and ability to buddy lift more
- Occasionally open and close doors on all aircraft types
- Push or pull baggage carts
- Body art, including tattoos and body piercing (other than one stud in one lobe), shall not be exposed while performing job duties and must be covered at all times by a uniform piece or removed.
CONTRACT SERVICE AGENT MINIMUM REQUIREMENTS
- Must be able to proficiently speak Korean.
- Must have high school diploma or equivalency.
- Holds a valid driver’s license.
- Able to obtain ramp license.
- Strong customer service agent orientation.
- Able to obtain proper restricted area clearances (AOA, Customs).
- Able to work under pressure with the public and all levels of employees.
- Must have physical ability to:
- Constantly walk and stand
- Occasionally sit, climb, balance, stoop, kneel, or crouch
- Occasionally lift up to 25 lbs. and ability to buddy lift more
- Occasionally open and close doors on all aircraft types
- Push or pull baggage cart.
- Body art, including tattoos and body piercing (other than one stud in one lobe), shall not be exposed while performing job duties and must be covered at all times by a uniform piece or removed.
How to Apply:
Click here to complete the online application. Ensure that you answer all questions to the best of your knowledge, accurately, and completely.
***HAZMAT MATERIAL TRAINING PREREQUISTE- Per 14 CFR 121.1005(b) requires each crewmember and person performing or directly supervising any job functions involving any item for transport on board an aircraft to receive HAZMAT Training respective to their job function.
About Hawaiian Airlines:
Now in its 88th year of continuous service, Hawaiian is Hawai'i's biggest and longest-serving airline, as well as the largest provider of passenger air service from its primary visitor markets on the U.S. Mainland. Hawaiian offers non-stop service to Hawai'i from more U.S. gateway cities (11) than any other airline, along with service from Japan, South Korea, China, Australia, New Zealand, American Samoa and Tahiti. Hawaiian also provides approximately 160 jet flights daily between the Hawaiian Islands, with a total of more than 200 daily flights system-wide
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