6 Feb 2017

Full-Time Client Service Representative

Hawaii Mainland Administrators (HMA) – Posted by joey.borja – Honolulu, Hawaii, United States

NOTE: This job listing has expired and may no longer be relevant!

Job Description

The responsibilities of this position are to provide customer service to all clients, participants and providers that call or walk into the HMA Hawaii office. All applicants must have the ability to maintain a courteous and professional demeanor in providing Customer Service; Ability to work under pressure, prioritize tasks and carry them through to completion in a timely and efficient manner; Ability to problem solve, research, document and communicate results while working independently.

Job Tasks/Deliverables:
– Problem solve issues involving claims and claims payment
– Quote benefits accurately from designated plan documents/SPD
– Verify enrollment/eligibility accurately
– Maintain average hold times under 30 seconds
– Resolve call inquiries during the initial contact
– Document and distribute claims adjustments/research on RAC Forms
– Document calls using member notes
– Return all messages within 24 hours
– Respond to written inquiries within 24 hours
– Greeting Walk-ins and Client Meetings
– Phone coverage at the Reception desk
– Other duties as assigned by department manager

Education Required:
High School Diploma or equivalent, Computer Classes and Medical Terminology Knowledge preferred.

Experience Required:
PC literate, Customer Service, Managed care or health care background preferred.

Hours:
8:00am — 5:00pm

To Apply Visit:
http://www.hma-hi.com/welcome-hma/careers/client-service-representative/

Job Categories: Customer Service Jobs. Job Types: Full-Time. Salary: 20,000 - 40,000.

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