27 Sep 2016
Full-Time Customer Service Representative / Order Processing Representative
NOTE: This job listing has expired and may no longer be relevant!
Job Description
Richway & Fuji Bio, the creators of the Biomat and other health products, is looking for a skilled problem solver to join the team as a Customer Service Representative. The Customer Service Representative will review and process incoming orders and respond to customer requests or concerns. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem.
Responsibilities and Duties
- Answers incoming customer calls and emails regarding orders, billing issues, product problems, service questions and general client concerns
- Data entry of customer orders to include accurate customer and order information, order updates, etc.
- Greets office visitors and personnel in a friendly and sincere manner
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
- Update customer information in the customer service database during and after each call
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
- Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers
- Maintain strong line of communication with customers and team members
- Other tasks as assigned by supervisor and/or manager
- This job description is intended to describe the general nature and level of work being performed by persons assigned to this classification. It is not intended to be an exhaustive list of all job responsibilities, duties and skills required for this position.
Qualifications and Skills
- High school diploma/GED required, College degree preferred
- Ability to remain professional and courteous with customers at all times
- Experience working with ERP
- Must have knowledge of Microsoft Office (Word, Excel, etc.)
- Excellent listening, verbal/written communication and problem solving skills
- Multi-tasking and time management
- Bi-lingual is a plus
- Must be available to work approximately one (1) Saturday a month (Saturday schedule is rotated, 10 AM – 2 PM, Free lunch provided
Salary and Benefits
- Hours: Monday – Friday 9:00 – 5:30
- Starting $13/hour
- Medical, Dental, Vision
- Vacation black out days – September through December
For more information about our company, please visit www.richwayandfujibio.com
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