Full-Time Sales Manager
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Job Description
Summary of Position:
The Sales Manager is ultimately responsible for the sales activity of the community. The individual in this position takes and follows-up on inquiries, conducts community tours, and collects future residency agreements. This individual must be capable of consistently closing sales by building solid relationships with prospects. Coordinates admissions and completes admission paperwork in the absence of the Resident Relations Manager. Assists with development of and adheres to the Marketing Plan. Ultimately responsible for developing and maintaining optimal community occupancy levels in accordance with lease up goals.
Qualifications:
• Prefer previous experience performing sales duties at an assisted living community and previous resident relations experience
• Prefer degree in marketing, social work, health administration or related field, must minimally have high school diploma or equivalent
• Acceptable references
• Goal-oriented
• Computer skills and ability to use a lead database management system.
• Ability to fluently read, write, speak and understand English
• Excellent listening skills
• Ability to communicate well with individuals of varying backgrounds, abilities and expectations
• Good salesmanship skills and ability to educate potential residents and families about how services offered will meet the needs of their patients/clients
• Must be able to cope with demands of position and meet sales goals
• Broad understanding of seniors and the aging process
• Ability to relate positively, effectively and appropriately
• A genuine interest in meeting the needs of seniors
• Excellent observation skills and ability to convey information in a persuasive manner
• Must be able to cope with demands of the position and accomplish sales goals
• Ability to complete required reports, admission paperwork and other required paperwork
• Attention to detail
• Team player
• Current CPR/First Aid Certification
• Current two-step TB clearance
• Completion of all employment paperwork, requirements, orientations, training/education as specified in Employee Handbook and Operating Policies and Procedures Manual
• Meets all requirements as established by regulatory guidelines that govern Assisted Living community staff, Hawaii Administrative Rules, Department of Health, Title 11, Chapter 90
Duties:
• Assist with development of monthly and yearly Marketing Plans in coordination with other community staff members, Administrator, Management Company, and consultants.
• Maintain positive relationships with referral sources such as health care providers, professional organizations and individuals capable of influencing referrals to the community.
• Take inquiries, conduct tours and plan events for prospects, family members and referral sources. Establish caring rapport with all who tour.
• Educate prospects and all who tour about services and amenities offered and how our community can meet their need based on information they provide.
• Make prompt follow-up calls (in person and by phone) to all who inquire and/or tour and send thank you letters and other correspondence.
• Coordinate assessments for interested prospects with Director of Nursing and Administrator prior to admission.
• In the absence of the Resident Relations Manager, schedule and complete all required paperwork with resident and representative (if applicable) of resident. Use Admission Checklist to ensure all paperwork is completed and is properly routed for filing in Resident’s Chart and Business File.
• Maintain consistent and effective prospect and referral tracking/follow-up system.
• Maintain up to date prospect and referral source database and mailing lists.
• Submit required reports in accurate, timely manner to Management Company.
• Consistently hold and attend marketing meetings.
• Participate in departmental budgeting process and maintain departments within budget.
• Conduct on-going research/analysis of community needs, competition, and overall community marketing performance.
• Advise Administrator and other staff members on marketing issues and strategies.
• Become familiar with and follow policies and procedures described in the Operating Policies and Procedures Manual and Emergency Manual.
• Lead in community and assist with corporate events.
• Ultimately responsible for developing and maintaining optimal occupancy levels.
• Perform other duties as assigned by supervisor.
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