Full-Time Mortgage Processor Trainee
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Job Description
HHOC MORTGAGE JOB DESCRIPTION FORM
Title: HHOC Mortgage Processor Trainee Date: July 13, 2016
Reports To: Rachel Willis Status: New Hire
PURPOSE OF THIS POSITION:
The individual selected as Mortgage Processor Trainee must
ESSENTIAL FUNCTIONS:
Incumbent will perform all of the following:
1. Possess minimal ability to utilize Microsoft Office programs, i.e. Word, Excel and Powerpoint for office functions.
2. Ability to learn Loan Origination Software usage.
3. Demonstrate initiative and self-confidence necessary to provide high-level of customer service.
4. Possess math skills necessary in performing loan operations bookkeeping and reporting functions..
5. Assist with the daily operations of HHOC Mortgage.
6. Able to interact with existing and potential clientele.
7. Will work to meet deadlines inherent with purchase transactions and those imposed through regulatory policies.
8. Engage personnel within department, build and maintain cohesive relationships.
9. Able to assist with marketing and business origination activities.
10. Responsible for timely, periodic reporting of departmental production and financial results.
NON-ESSENTIAL FUNCTIONS:
The following are job functions customarily performed by the person responsible for this position, but are not considered essential functions:
1. Supports and participates in outreach activities of HHOC Mortgage’s sole member, Hawaii HomeOwnership Center as needed. Generally, these events will also benefit HHOC Mortgage by providing more loan prospects who have completed home buyer education.
HHOC MORTGAGE
Job Description: Trainee (cont’d)
Page 2
2. Within the assigned office space, exhibits support for the care and maintenance of Hawaii HomeOwnership Center’s facilities and equipment.
MINIMUM QUALIFICATIONS / REQUIREMENTS:
The Mortgage Processor Trainee should possess these minimum qualifications to perform this job:
1. Minimum high school diploma; college degree from an accredited institution helpful. Work related experience might be considered as a substitute.
2. Must demonstrate ability to learn complex and highly-regulated service of mortgage loan origination.
3. Maintains a high level of customer service by being proactive and communicating effectively with borrowers, Loan Officers, Underwriters, external and internal customers, which includes other division employees, including Management. Completes Welcome calls and Follow-up calls with borrowers throughout the process of the loan.
4. Will adhere to strict privacy policies as set forth by HHOCM and/or government regulations.
5. Ability to interface with peers and others.
6. Must be solution-oriented in addressing the entire range of operational issues; i.e. grant opportunities, regulatory requirements, budget balancing and customer satisfaction.
7. Ability to operate hardware and software relative to mortgage operations.
EQUIPMENT USED:
1. Computer hardware, printer and related software to mortgage industry. In addition, should be competent in Word, Excel and PowerPoint programs.
2. Financial calculator.
3. Communication equipment inclusive but not limited to: telephone, fax machine, cell phone, email, and the internet.
WORKING CONDITIONS/JOB ENVIRONMENT:
At present, operations are based within the Hawaii HomeOwnership Center’s office at 1259 Aala Street, #201. It may expand and relocate to another location in the future. Other features of the environment are:
1. Fast-paced, demanding business environment with telephone inquiries, personal referrals and outside solicitations.
2. Must be able to interface between Hawaii HomeOwnership Center & HHOC Mortgage staff, borrowers, vendors and outside lenders to facilitate mortgage funding in a timely manner. Also, possess intense need for scheduling and meeting contract deadlines.
3. Opportunity to move business into a more aggressive technical state involving increased website originations, wireless laptops and on-line loan approvals.
COMPENSATION:
1. Base salary. Bonus possible following minimum of one year’s employment.
REFERENCES:
1. Please submit professional references to support experience.
END
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