27 Aug 2016

Part-Time SALES ASSOCIATE

HILO HATTIE – Posted by HH808Honolulu, Hawaii, United States

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Job Description

SUMMARY

 

Provides customer service, product knowledge and sales support for all customers that is consistent with the company’s Vision and Mission Statement.  Performs the position duties and responsibilities in accordance with the company’s Statement of Values.  Pursues the achievement of store sales and individual performance goals.  Is the principal liaison between the customers and the store.

 

ESSENTIAL DUTIES & RESPONSIBILITIES include the following, other duties may

be assigned.

 

COMPANY PRINCIPLES

 

As an employee of Pomare, Limited, dba Hilo Hattie promotes the Vision and Mission of the company.  Performs the position duties and responsibilities in accordance with the company’s Statement of Values.

 

SALES PERFORMANCE

 

  1. Spends time on the sales floor working with customers to assist them with product selections and product knowledge to ensure a sale. Practices active listening skills, determines customer needs and closes the sale.
  2. Creates additional sales opportunities by accessorizing and suggesting other appropriate items.
  3. Totals price and tax on merchandise purchased by customer to determine bill. Accepts payment and makes change.  Wraps or bags merchandise for customers.
  4. Participates in company sales training programs.

 

CUSTOMER SERVICE

 

  1. Ensures customers are greeted and assisted within the first few minutes of entering the store or an area within the store.
  2. Acquires product knowledge and shares this information with the customer to enhance their shopping experience.
  3. Assists customers with product selection, answering questions about size, color, design, quality, price, care, etc.
  4. Pleasantly and courteously accept returns and exchanges.

 

OPERATIONS AND ADMINISTRATION

 

  1. As required, provides support with receiving procedures, including mark-ups, markdowns, transfers and pricing procedures.
  2. Ensures the safety of the customers during their shopping experience.
  3. Ensures the overall appearance of the store and its fixtures meet the standards of the company.
  4. Maintains a professional image in appearance, is well groomed, and adheres to store’s uniform and grooming policy.

 

MERCHANDISE PRESENTATION AND STOCKING

 

  1. As directed by Management Staff, stock shelves, counters or tables with merchandise. Replaces missing sizes.
  2. Recommends additions to or deletions of merchandise to be sold in the store. Advises manager of any stock problems or concerns.
  3. As required, assists in display upkeep and maintenance, including dusting, cleaning mirrors, stocking, sizing, etc.
  4. All other duties as requested by management.

 

SUPERVISORY RESPONSIBILITIES

 

This position has no supervisory responsibilities.

QUALIFICATIONS

 

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

EDUCATION and/or EXPERIENCE

 

  • High School Diploma or equivalent
  • Six months to one year of retail or hospitality sales experience
  • Combination of education and experience

 

 

LANGUAGE SKILLS

 

  • High level of verbal communication skills
  • Ability to read and understand various documents, forms and reports
  • Effective customer service and customer interaction skills
  • Ability to convey “Aloha” spirit and hospitality in interactions with customers, employees, and vendors.

 

MATHEMATICAL SKILLS

 

  • Add, subtract, multiply, divide, calculate discounts and commissions.

 

REASONING ABILITY

 

  • Uses common sense in problem solving
  • Ability to interpret and understand directions

Job Categories: Retail Jobs. Job Types: Part-Time.

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