14 Mar 2020
Full-Time Call Center Representative
NOTE: This job listing has expired and may no longer be relevant!
Job Description
Job Summary :
Responsible for establishing new member accounts, selling and servicing credit union products, and providing excellent service for phone-in members. Performs Call Center responsibilities not limited to both teller services and member services in accordance with quality service objectives and credit union policies and procedures (account/loan servicing transaction processing or, new account servicing, new loan servicing, account maintenance, product cross-sales, balancing, and financial transaction record-keeping).
Minimum Qualifications :
- Requires one-year certificate from college or technical school; or three (3) to six (6) months related experience and/or training; or equivalent combination of education and experience.
- Must have knowledge of and experience with customer service principles and practices, and administration and clerical processes.
- Six (6) months or more in a call center environment highly preferred.
- Experience in a financial institution highly preferred.
- Credit must be in good standing.
- Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations.
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