Full-Time Development Specialist
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Job Description
The American Red Cross is seeking a Development Specialist to join our fundraising team. This role will be responsible for supporting the Chief Development Officer and the regional development team on a day to day basis. You will participate in developing funding growth for the region through data analysis, systems training, reporting, data hygiene and strategic implementation of gift processing procedures. You will also support volunteers who perform data entry to support regional development team.
This is an hourly, full time position with benefits.
Responsibilities
- Understands and utilizes multiple data and reporting systems to access data and reports to support the development team. Coordinates gift processing for the region and ensures gift processing procedures are followed and understood which can include collaborating with the business operations ensure accurate execution of check processing and bundling procedures.
- Reviews gift reports to identify needed gift adjustments and/or gift linking requests to support accuracy of regional revenue and fundraiser credit per the national credit guidelines.
- Coordinates data hygiene updates to support the quality of data in the CRM and other data systems including creating new accounts, requesting account merges and making other needed updates in the CRM and/or requesting updates through submission of data support cases. Supports portfolio updates in CRM by transferring accounts/contacts to the appropriate relationship manager as determined by regional leadership.
- Ensures portfolios are reflected in CRM per the approved portfolio for each role as defined by regional and divisional leadership. Inactivate and add new accounts in Salesforce as directed by regional leadership. Understands and analyzes key national reports.
- Assists regional leadership in analyzing regional activity and performance. Provides data to regional development leadership to support operational reviews and other initiatives as directed.
- Monitors upcoming and past due solicitations and gifts and proactively shares information to regional development team to ensure data is updated appropriately. Utilizes the CRM (Salesforce FRF) platform to support fundraising leadership and field fundraisers.
- Assists with onboarding of new fundraisers in the region and serves as the primary systems trainer for new hires. Educates the users on new functionality and/or changes in the CRM. Provides ongoing training to regional development team on CRM and other development data systems/reports. Serves as the liaison to key national contacts for the CRM, other data systems, gift processing and research through a relationship with the national Data Manager assigned to region and other national contacts as needed. Supports tracking large budgeted monthly gifts, as reflected in the revenue budget to support regional forecasting.
- Support volunteers who perform data entry and data-related projects for regional development team.
Education: Bachelor’s degree or combination of education and experience, which would provide an equivalent background.
Experience: Minimum 3-5 years of proven experience and documented success in fund development or equivalent experience.
Management Experience: Preferred 6 months -1 year supervisory experience (This position will supervise volunteers).
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