Full-Time Field Service Technician
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Job Description
Summary
• Position acts as Trusted Advisor to STERIS Customers in maintenance and procurement of medical devices and consumable products as part of a high performing team.
• Drive an exceptional Customer experience by providing on-site preventative maintenance, troubleshooting, repair, equipment modification and installation support on complex mechanical, electro-mechanical and electronic units in a high stress healthcare environment.
• Provide superior Customer service by pro-actively interacting and communicating with Customers.
• Utilize advanced technology to complete administrative requirements, aid in troubleshooting issues and improve the overall Customer experience.
• Promote STERIS growth through identifying and recommending products and services to Customers.
• Exhibits professionalism at all times.
Working Conditions – Physical Requirements
o Position requires routine walking, bending, kneeling, and squatting, sitting, standing, reaching, and twisting.
o Must perform work from floor level to above shoulder height. Must routinely lift/lower/carry 1 to 35 pounds (daily), occasionally lift/lower 36 to 49 pounds (8 per month), and lift/lower 50 to 100+ pounds periodically (2 per year).
o Must climb ladders and/or scaffolds and work above floor height. Must crouch, stoop or squat to work inside or under equipment, or move through low headroom spaces.
o Position requires routine pushing, pulling, grasping and manual dexterity in the use of hands, arms and shoulders.
o Walking great lengths at a time and standing for extended periods of time
o Able to work in tight spaces.
o Push/pull wheeled transporters and/or palletized product using up to approximately 50 lbs of force.
o Standing for extended periods of time
o Work in and around hospital personnel, sensitive medical equipment and patients.
Must travel to customer sites that include, but are not limited to: hospitals, operating rooms, laboratories, surgi-centers, pharmaceutical production facilities, animal research centers, and possibly morgues. May be subject to customer drug testing, customer specific safety training, or customer SOP training.
Flexible scheduling may be required to accommodate customer needs. This may include working outside of an 8:00 AM to 5:00 PM workday and weekends.
Required to live within 50 miles of the center of the territory.
Commute within assigned territory is compensable after the first 30 minutes (or 25 miles) of drive time in the morning and the last 30 minutes (or 25 miles) of drive time in the evening.
The expectation is that all FSR I’s pass an assessment for promotion to FSR II by no later than their 4th annual review with STERIS. Continued employment with STERIS in an FSR capacity is dependent upon the successful completion of the assessment and promotion to FSR II.
Education/License Requirements
Associate or Bachelor degree in electronics, mechanical or similar discipline, plus one to two years of related experience strongly preferred. Degree requirement will be waived with a minimum of two (2) years’ comparable experience.
Experience/Skills Requirements
• Excellent interpersonal and Customer communication skills.
• Strong technical and troubleshooting skills
• Strong Customer communications experience and demonstrated ability to build positive rapport and partner with a variety of Customers.
• Demonstrated proficiency with computers and Windows software. Proficiency with web technologies and navigating internet/intranet sites.
• Strong organizational and problem-solving skills
• Ability to work independently without supervision.
• Flexibility to handle multiple and changing priorities.
• Ability to work flexible hours, sometimes outside “normal business hours” and travel as required.
• Valid driver’s license.
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