30 Nov 2017

Full-Time IT Assistant Full-Time Position

kaihawaii – Anywhere

NOTE: This job listing has expired and may no longer be relevant!

Job Description

Duties:

  • Assist users to resolve workstation hardware and software-related problems and effectively communicate solutions to the end user in person, by email, and/or phone.
  • Identify, evaluate, and resolve technical issues.
  • Able to manage and prioritize multiple issues and requests: categorize, assess, and document all resolutions.
  • Conduct basic troubleshooting of IT environments including OS, networks, applications, and hardware.
  • Perform maintenance and operational tasks as identified by the Support Manager such as data backups and data storage monitoring.
  • Demonstrate discretion and independent judgment.
  • Able to write applications and software for engineers as identified by the Support Manager using programming languages such as Java and C #.

 

Qualifications:

  • College degree preferred.
  • Analytical, logical thinking and problem-solving skills.
  • Working knowledge of Cloud-based and desktop-based productivity applications.
  • Excellent communications skills, both verbal and written.
  • Experience in a customer support environment desired.

Job Categories: IT / Software Development. Job Types: Full-Time.

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