26 Apr 2024

Full-Time Director of Services (Housekeeping)

Marriott Vacation Club Waikiki – Posted by charli.walton@vacationclub.comAnywhere

Job Description


Director of Services (Housekeeping Department Head)

Marriott Vacation Club Waikiki – *NEW* Property Opening Summer 2024

Hire Date: Mid-May to Mid-June

Salary Range: $75,690-$87,000

Relocation Offered: Yes

What does MVW offer?

  • Competitive Pay
  • Medical/Dental/Vision/401K opportunities
  • Travel discounts
  • Credit Union Membership
  • Tuition Reimbursement
  • Professional Counseling & Family Support
  • Growth and Development Opportunities

Experience/Education Required:

  • Bilingual English/Japanese (reading, writing, speaking) Preferred
  • Housekeeping Department Head Experience Preferred
  • High school diploma or GED and/or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration with experience

Job Responsibilities:

Managing Housekeeping Operations

  • Maintains strong working relationship with Front Office to ensure effective communications for operational issues.
  • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

Managing Departmental Costs

  • Supervises and approves the budgeting and ordering of guestroom and cleaning supplies.
  • Understands the importance of department’s operation on the overall property financial goals and educates staff on details as appropriate.
  • Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.

Ensuring Exceptional Customer Service

  • Responds to and handles guest problems and complaints effectively.
  • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
  • Empowers employees to provide excellent customer service.

Conducting Human Resources Activities

  • Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

Follow us on Social Media!

– Instagram: @marriottvacationsworldwide

– Facebook: Marriott Vacations Worldwide

Our associates want more than fulfilling work. Like our Owners, Members, and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Marriott Vacations Worldwide is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Job Categories: Hospitality - Hotel Jobs. Job Types: Full-Time. Salary: 60,000 - 80,000. Job expires in 2 days.

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