30 May 2024

Full-Time Front Desk Manager

Espacio the Jewel of Waikiki – Posted by charli.walton@vacationclub.comAnywhere

Job Description


Front Desk Manager

Marriott Vacation Club Waikiki – *NEW* Property Opening Summer 2024

Hire Date: Mid-June

Salary Range: $64,380-$74,000

Relocation Offered: Yes

Application Link: https://mymvw.wd5.myworkdayjobs.com/MVW/job/Marriott-Vacation-Club-Waikiki/Front-Desk-Manager-NE_JR67606

What does MVW offer?

  • Competitive Pay
  • Medical/Dental/Vision/401K opportunities
  • Travel discounts
  • Credit Union Membership
  • Tuition Reimbursement
  • Professional Counseling & Family Support
  • Growth and Development Opportunities

Experience/Education Required:

  • 1-3 years Front Office Supervisor or Manager experience at a hotel/resort/timeshare required
  • Marriott PMS experience preferred
  • Bilingual English/Japanese preferred
  • High school diploma or GED and/or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration with experience

Job Responsibilities:

Maintaining Guest Services and Front Desk Goals

  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  • Develops specific goals and plans to prioritize, organize, and accomplish your work.
  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Ensuring Exceptional Customer Service

  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Responds to and handles guest problems and complaints.

Managing Projects and Policies

  • Implements the customer recognition/service program, communicating and ensuring the process.
  • Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
  • Supervises same day selling procedures to maximize room revenue and control property occupancy.

Follow us on Social Media!

– Instagram: @marriottvacationsworldwide

– Facebook: Marriott Vacations Worldwide

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Job Categories: Hospitality - Hotel Jobs. Job Types: Full-Time. Salary: 60,000 - 80,000. Job expires in 8 days.

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