Full-Time Front Desk Manager
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Job Description
LIVE YOUR LIFE TO THE FULLEST!
Front Desk Manager
Marriott Vacation Club Waikiki – *NEW* Property Opening Summer 2024
Hire Date: Mid-June
Salary Range: $64,380-$74,000
Relocation Offered: Yes
Application Link: https://mymvw.wd5.myworkdayjobs.com/MVW/job/Marriott-Vacation-Club-Waikiki/Front-Desk-Manager-NE_JR67606
What does MVW offer?
- Competitive Pay
- Medical/Dental/Vision/401K opportunities
- Travel discounts
- Credit Union Membership
- Tuition Reimbursement
- Professional Counseling & Family Support
- Growth and Development Opportunities
Experience/Education Required:
- 1-3 years Front Office Supervisor or Manager experience at a hotel/resort/timeshare required
- Marriott PMS experience preferred
- Bilingual English/Japanese preferred
- High school diploma or GED and/or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration with experience
Job Responsibilities:
Maintaining Guest Services and Front Desk Goals
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Ensuring Exceptional Customer Service
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
Managing Projects and Policies
- Implements the customer recognition/service program, communicating and ensuring the process.
- Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
- Supervises same day selling procedures to maximize room revenue and control property occupancy.
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– Instagram: @marriottvacationsworldwide
– Facebook: Marriott Vacations Worldwide
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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