17 Sep 2020

Full-Time Remote Customer Service Representative

tindelicatoAnywhere

NOTE: This job listing has expired and may no longer be relevant!

Job Description

Aerotek has an immediate need for candidates with great customer service skills to WORK FROM HOME. No Experience Needed. Several Shift Options Available.

CSR’s will be supporting the State of Hawaii Unemployment office for approximately 3 months. Positions could go longer depending on the need.

Responsibilities Include:

  • Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
  • Track and document all inquiries using the applicable systems.
  • Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children.
  • Complete associated tasks according to the established guidelines.
  • Track and document all inquiries using the applicable systems.
  • Meet Quality Assurance (QA) and other key performance metrics.
  • Facilitate the fulfillment of caller requests for materials via mail, email, or download.
  • Transfer/refer consumers to appropriate entities according to the established guidelines.
  • Escalate calls or issues to the appropriate designated staff for resolution as needed.
  • Facilitate translation services for non-English speaking callers according to procedures.
  • Attend meetings and training’s as requested and maintain up-to-date knowledge of all programs and systems.

Job Categories: Customer Service Jobs. Job Types: Full-Time. Salary: 20,000 - 40,000.

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