Full-Time Client Service Representative
NOTE: This job listing has expired and may no longer be relevant!
Job Description
Job Tasks/Deliverables:
– Problem solve issues involving claims and claims payment
– Quote benefits accurately from designated plan documents/SPD
– Verify enrollment/eligibility accurately
– Maintain average hold times under 30 seconds
– Resolve call inquiries during the initial contact
– Document and distribute claims adjustments/research on RAC Forms
– Document calls using member notes
– Return all messages within 24 hours
– Respond to written inquiries within 24 hours
– Greeting Walk-ins and Client Meetings
– Phone coverage at the Reception desk
– Other duties as assigned by department manager
Education Required:
High School Diploma or equivalent, Computer Classes and Medical Terminology Knowledge preferred.
Experience Required:
PC literate, Customer Service, Managed care or health care background preferred.
Hours:
8:00am — 5:00pm
To Apply Visit:
http://www.hma-hi.com/welcome-hma/careers/client-service-representative/
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